Need Assistance? Contact our Customer Care team today.

Credit Questions

If you'd like to make a payment on your KAY Jewelers credit account, update your statement address, or have any other credit concerns, select the image below that matches your KAY Card.

(note: You will need to create a login and password separate from your online profile)

Visit Comenity for your credit card services

Visit Genesis for your credit card services

Important COVID-19 Announcements for our Valued Customers

Lifetime Diamond and Gemstone Warranty

We appreciate that you are concerned with maintaining your lifetime warranty.  While your jewelry is expected to be cleaned and inspected every six months, we are extending a 60-day grace period for all diamond warranties. We will continue to take good care of you and your jewelry needs when you are able to comfortably return for your inspection, as the safety of our team members and customers is our primary concern.  We will happily inspect and honor your warranty at that time.

Jewelry Repairs

We understand how much your jewelry means to you and want you to know how much we appreciate your trust in us to properly restore it. As the safety and security of our employees and customers is our top priority, we want to inform you that your local store is temporarily closed. Although your precious jewelry is either at the closed location or waiting for restoration at one of our service centers, we want to assure you that we have taken great care to safely secure your jewelry. 

As we navigate through this very challenging time in our country, we anxiously await the re-opening of the store and will notify you when your jewelry is ready for you to pick it up.

Where is my Order?

Check the status of your online order or cancel your order HERE
        Note: Orders can ONLY be cancelled up to one hour after placed

Chat With Us

Online chat is the fastest way to a live agent!
Chat with one of our agents about merchandise selection, current promotions, or other general questions during the hours below:

Monday-Friday 9am-10pm ET

Saturday-Sunday 12pm-9pm ET

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours:

Monday-Friday     9am - 10pm ET
Saturday             12pm - 10pm ET
Sunday                12pm - 9pm ET

For California Privacy Rights

To learn more about how we manage your personal information or to exercise your rights as a California Resident, please visit our Privacy Policy.

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at (866) 319-0290

Manage Your Online Profile

If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE

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