Need Assistance? Contact our Customer Care team today.

Credit Questions

If you'd like to make a payment on your KAY Jewelers credit account, update your statement address, or have any other credit concerns, select the image below that matches your KAY Card.

(note: You will need to create a login and password separate from your kayoutlet.com online profile)

Where is my Order?

Check the status of your online order or cancel your order HERE
        Note: Orders can ONLY be cancelled up to one hour after placed

Chat With Us

Online chat is the fastest way to a live agent!
Chat with one of our agents about merchandise selection, current promotions, or other general questions during the hours below:

Monday-Friday 9am-10pm ET

Saturday-Sunday 12pm-9pm ET

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours:

Monday-Friday     9am - 10pm ET
Saturday             12pm - 10pm ET
Sunday                12pm - 9pm ET
 

For California Privacy Rights

To learn more about how we manage your personal information or to exercise your rights as a California Resident, please visit our Privacy Policy.
 

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at (866) 319-0290

Manage Your Online Profile

If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE