Need Assistance? Contact our Customer Care team today.
If you'd like to make a payment on your KAY Jewelers credit account, update your statement address, or have any other credit concerns, select the image below that matches your KAY Card.
(note: You will need to create a login and password separate from your kayoutlet.com online profile)
Where is my Order?
Check the status of your online order or cancel your order HERE
Note: Orders can ONLY be cancelled up to one hour after placed
Chat With Us
Online chat is the fastest way to a live agent!
Chat with one of our agents about merchandise selection, current promotions, or other general questions during the hours below:
Monday-Friday 9am-10pm ET
Saturday-Sunday 12pm-9pm ET
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours:
Monday-Friday 9am - 10pm ET
Saturday 12pm - 10pm ET
Sunday 12pm - 9pm ET
Email us about merchandise questions or concerns, repair questions, or warranty and service plan questions HERE
Note: Email response time is 3 business days. If you need immediate assistance, please chat or call.
If you'd like to contact us via mail, your correspondence can be sent to:
Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333
If you have questions about jewelry leasing options, please contact Progressive Lease at (866) 319-0290
Manage Your Online Profile
If you'd like to manage your online profile, check refund status, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE