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All of us are doing things a bit differently these days in light of COVID-19. At KAY, while our commitment to an amazing shopping experience hasn't changed, a few of our guidelines have. We're doing all we can to keep all our customers and Jewelry Consultants safe while continuing to provide the best jewelry shopping experience anywhere. See how we're doing it in the sections below.
A: No. Customers are not required to wear a mask or face covering while shopping in our stores, unless required by state or local law. We will continue to have masks available for customers who choose to wear one, as well as offer virtual appointment or phone consultations for customers who may not be comfortable visiting in store.
A: The following safety measures are in place for open stores:
A: Learn more about all the payment options we offer.
A: At the time you place your order online, there will be an automatic “hold” for the full amount of your order placed on your credit card by your financial institution to ensure that the funds are available. Your card will not be charged until your order ships. If there are multiple items in your order, they may ship separately, and each item will be charged separately at the time it ships. When your card is charged, the funds that were being held will actually be deducted from your account. Holds on your credit card generally fall off in up to 8 business days, depending on your financial institution’s guidelines, or up to 30 days if you paid with PayPal, ApplePay, or with your store credit card.
A: The best way to learn about discounts and promotions is to sign up to receive emails from us. You can also sign up to receive KAY Outlet text alerts on your mobile phone. You can also learn about current discounts and promotions by visiting our Promotions page.
A: At KAY Outlet, we want you to be confident in your purchase. We offer various shipping and pick up solutions to meet your needs. Learn more about all of our delivery and pick up options.
A: Yes! You can track your order here as a Guest with your email and your order number. If you have established a kayoutlet.com account, you can track your order status by signing in and visiting the My Orders section under My Account.
A: If you're not happy, we're not happy. Find out how to return or exchange your item, no questions asked.
A: Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.
A: When a piece of jewelry becomes a part of your life, it's natural for the metal to wear down over time, for prongs to become loose, or for chains to break. We offer ring sizing, prong replacement, prong retipping, watch repair, chain soldering, clasp replacement, and more.
A: Here's how we repair jewelry for you, step by step:
A: We guarantee all repairs for 6 months. If any of our work doesn't meet your expectations, we'll repair it for free.
A: The best way to care for your jewelry depends on many factors: the type of metal, the types of stones, and even the style of the jewelry. KAY Cleaning Wipes are great to have on hand for most jewelry, or you can check out our detailed guide for more how-tos.
A: It's best to catch problems before you lose a stone or suffer expensive damage. We suggest bringing your jewelry in for inspection every 6 months, with routine maintenance every 2-3 years.
A: Our inspections and cleaning are always free for all of your jewelry — even if you didn't buy it from us.
A: Of course. We offer a Lifetime Diamond and Gemstone Guarantee and several optional extended service plans for your jewelry. Learn more about our Protection Plans.
A: Many brands carry their own warranties — a promise to you that the merchandise you buy will stand the test of time. See our list of brand warranties to find out if your jewelry or watch has added protection.
A: You may trade in your diamond for another diamond at least double the trade-in value, and trade-ins of in-store and online purchases are accepted at most KAY stores or KAY Jewelers Outlet locations.
A: Jewelry inspection and cleaning services are available in all open to the public stores. We recommend scheduling an appointment by contacting your local store.
A: Yes! Our jewelry experts are available for either an in store or an online appointment during our regular business hours. You can book an appointment based on your schedule.
A: Our experts are happy to help you create the jewelry of your dreams. From custom engagement rings to reimagining a vintage favorite, our experts will help you bring your ideas to life. Learn about our custom programs.
A: While we want to be as accurate as possible when calculating the estimated arrival date for your order, there are some factors that may cause that to change. Factors that might delay your custom design order include:
If we expect a delay with your item, we will notify you as soon as information is available. As always, contact Customer Care at 1-800-527-8029 if you have any further questions.
A: It's important to get the right fit. Find helpful hints for measuring yourself and secretly finding the size of your significant other with our Ring Size Guide.
Can't find the info you're looking for? Please contact us for additional help.
