Extended Service Plan

Jeweler fixing an engagement ring

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Precious, sentimental and valuable — from life-changing moments to cherished family traditions, jewelry is uniquely personal. Nothing quite compares to the “forever” attachment jewelry can create. But daily wear and tear and contact with lotions or cleaning products can loosen diamonds and gemstones, bend prongs and wear down mountings. It happens over time and often without visible warning.

 
 

Extended Service Plan

This plan covers merchandise that can have repair work done such as engagement rings and gold jewelry.

Consider the Savings

Over the lifetime of your jewelry, costs for refurbishing, repairing, resizing and other services can add up. With the purchase of the KAY Extended Service Plan, your jewelry is covered for life.†


 
JEWELRY SERVICE AVERAGE COST RANGE*
Ring Sizing (up or down two sizes) $50 - $86
Prong /Stone Tightening $50 - $54
Stone Resetting $50 - $150
Repair Damaged Setting $110+
Refinish and Polish $46
Earring Back and Post Repair $107+
Clasp Repair $24 - $58
Re-tip Prongs $46+
Chain Repair $44
Rhodium Finish $46

*Costs may vary depending on specific service, size and material type.

†See KAY Extended Service Plan terms and conditions for specific details.

Modern Creation lab created diamond ring from KAY Jewelers

The KAY Extended Service Plan makes it easy to keep your jewelry beautiful, clean, strong and worry-free. This one-time purchase provides a lifetime of protection as well as precious peace of mind.


 

Popular Services

  • Ring sizing — right-size the ring to ensure the best comfort and fit
  • Prong/Stone tightening — use existing metal to tighten the stone in a non-prong setting
  • Stone resetting — reset diamonds and gemstones into an existing setting
  • Repair damaged setting — repair the part of the jewelry that includes only the central gem, typically the “head” and “shoulders” of a ring
  • Refinish and polish — properly clean the jewelry and polish to restore the beautiful luster
  • Repair damaged earring backs — repair or replacement of earring back and post
  • Repair clasp — repair of the spring-loaded round jewelry clasp
  • Re-tip prongs — rebuilding of damaged or worn prongs
  • Rhodium finish — ring is dipped in rhodium for a crisp, extra shiny look

If Your Jewelry Costs: Lifetime ESP Purchase Price Is:
$0.01 - $75.99 $19.99
$76.00 - $100.99 $29.99
$101.00 - $150.99 $54.99
$151.00 - $200.99 $64.99
$201.00 - $300.99 $79.99
$301.00 - $500.99 $104.99
$501.00 - $750.99 $129.99
$751.00 - $1,000.99 $159.99
$1,001.00 - $1,500.99 $199.99
$1,501.00 - $2,000.99 $219.99
$2,001.00 - $2,500.99 $249.99
$2,501.00 - $3,000.99 $299.99
$3,001.00 - $3,500.99 $329.99
$3,501.00 - $5,000.99 $349.99
$5,001.00 - $7,000.99 $379.99
$7,001.00 and above $449.99

The ESP isn't a replacement plan. Watches and the replacement of diamonds or gemstones are not covered under the ESP.

Nothing in the ESP obligates KAY to repair or replace materials resulting from excessive or abusive treatment of the merchandise other than normal wear and tear. The ESP also does not cover, including but not limited to:
 

  • The loss or theft or damage resulting from loss, theft, misuse, abuse or Act of God.
  • If you purchase the ESP after your merchandise purchase, it doesn't cover existing conditions that occur in the time between buying your merchandise and the effective date of the ESP.
  • The ESP doesn't replace, any other warranties/guarantees applicable to the merchandise - it's a supplement.
  • You must perform all maintenance on the merchandise required by any applicable underlying warranties/guarantees to maintain the merchandise in usable and wearable condition, as detailed in those warranties/guarantees.
  • The ESP does not cover damage resulting from failure to comply with recommended services and/or maintenance as required under such warranties/guarantees.

 
 

Jewelry Replacement Plan

This plan covers merchandise that cannot have repair work done such as alternative metals and beads.

The KAY Jewelry Replacement Plan is an optional three-year replacement plan designed for non-repairable merchandise that's not eligible for our Extended Service Plan.

What's Covered

  • If the merchandise fails during normal use because of a defect in material or workmanship or obtains accidental damage from handling, we'll replace it. It also covers rings made from a material that cannot be resized. So if your finger changes size, we'll replace it with a ring that fits.
  • The replacement merchandise we provide you under this Plan will be new merchandise, with equal or similar features and functionality. It may not necessarily be the same brand as the item it's replacing. The terms of the Plan end if you receive replacement merchandise. For specific details, see Jewelry Replacement Plan terms & conditions >

If Your Jewelry Costs: JRP Purchase Price Is:
$0.01 - $19.99 $4.99
$20.00 - $29.99 $7.99
$30.00 - $39.99 $9.99
$40.00 - $49.99 $10.99
$50.00 - $79.99 $12.99
$80.00 - $99.99 $19.99
$100.00 - $199.99 $24.99
$200.00 - $249.99 $34.99
$250.00 - $299.99 $44.99
$300.00 - $399.99 $64.99
$400.00 - $699.99 $89.99
$700.00 - $999.99 $129.99
$1,000.00 - $1,499.99 $169.99
$1,500.00 - $1,999.99 $209.99
$2,000.00 - $2,499.99 $239.99
$2,500.00 - $2,999.99 $269.99

This isn't a repair plan. Watches and jewelry that ordinarily may be repaired aren't covered. Nothing herein shall obligate us to replace merchandise other than as a result of normal wear and tear. This Plan does not cover excessive or abusive treatment of the merchandise. Insignificant cosmetic damage is not covered. This Plan does not cover loss or theft of the merchandise or damage resulting from loss, theft, misuse, abuse, or act of God. Defects resulting from tampering with or modifying the merchandise are not covered.

If you purchase the Plan after you purchase merchandise, the Plan does not cover pre-existing conditions in the merchandise that occurred after you purchased the merchandise and prior to the effective date of the Plan. The Plan can only be purchased within 30 days of the original purchase.

The Plan does not replace, but supplements, any other warranties/guarantees, applicable to the merchandise. You must perform all maintenance required to keep the merchandise in usable and wearable condition, as provided in said warranties/guarantees. Damage resulting from failure to comply with recommended services and/or maintenance under such warranties/guarantees is not covered by this Plan.

For specific details, see Jewelry Replacement Plan terms & conditions >

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