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View Helpful FAQs | View Open Stores | Virtual Appointments
KAY Outlet Repairs
Repair Services offered at KAY Outlet
When a piece of jewelry becomes part of your life it is natural for the metal to wear down over time, prongs to become loose or chains to scratch or break. That's why we offer KAY jewelery repair for routine services or custom design. Come in anytime for an assessment. We welcome all you questions and will work with you to come up with a solution to get your favorite jewelry ready to wear again
Let us take a look
Visit your local KAY Jewelers Outlet store and our experts will clean and inspect your piece of jewelry. Using our digital gemscope or tablet we will take a picture of your diamond or gemstone to identify its unique characteristics. The photos will be emailed to you for your reference.Receive a Quote
Next, our KAY Jewelry Repair team will determine which repairs may be covered by a service plan or warranty, as well as the final cost of the repairs before sending it to our Design & Service Center for repair.Design & Service Center
At this point your jewelry will now be in the hands of our Master Crafsman who will restore your piece with meticulous care.
Reunited
After a final polish and inspection, your piece will be sent back to your local store and you will notified via email when it is ready to be picked up.
Before & After
When you go back to pick up your jewelry, you will be shown before and after images of your item to confirm the proper jewelry repair services were completed, as well as ensure your satisfaction with the quality of the repairs.
Our Guarantee
We guarantee 6 months on all repairs. If any of our work does not meet your expectations, we'll repair it for free.Continue the Love
Getting regular jewelry repair services is a great way to catch problems before you lose a stone or suffer expensive damage. We suggest, bringing your jewelry in for an inspection every 6 months and 2-3 years for typical maintenance. Our inspections and cleaning are free for all your jewelry - even if you did not buy it from us.Find a local KAY Outlet for your repair services.