Free Overnight Shipping on orders for non-personalized in-stock items:
This additional time is reflected in the Estimated Arrival date on individual product information pages, in the shopping bag, and throughout the checkout process.
*Business days do not include Saturdays, Sundays, or holidays. Please see our Safe Shipping page for more information regarding the Estimated Arrival date of your merchandise.
Orders for non-personalized, in-stock items that do not require ring sizing:
Orders that are placed and payment approved by 2:00 PM Monday - Friday ET will be shipped on the same day as the order is placed.
Orders placed after 2:00 PM ET or on Saturday, Sundays, or holidays will be shipped no later than the next business day pending payment approval. (Business days are Monday - Friday, excluding U.S. federal holidays).
Additional time will be required:
Excludes special order Citizen watches. If gift wrap is available for your Citizen purchase, it will show in your Shopping Bag.
Items in your ship to store order will be wrapped at your request by one of our sales associates when you pick up your order.
When you make a purchase on kay.com, you may choose to have your order delivered to the Kay Jewelers nearest you with no additional charge for shipping. This gives you the opportunity to speak with our expert sales professionals who will help answer any questions. Orders are shipped to a Kay Jewelers location via UPS 2nd Business Day Air®. Please note that Kay.com orders shipped to a store requiring gift wrapping will be wrapped by one of our helpful store associates at time of pick-up.
If you choose the ship-to-store option, you will receive an e-mail (and a text message, if selected at checkout) notifying you when the order has arrived in the store. Once this e-mail is sent, you will have 30 days to pick up your purchase.**
WHEN YOU COME INTO THE STORE, YOU WILL NEED TO SIGN FOR YOUR PURCHASE AND PRESENT A VALID PHOTO ID. For your protection, we require that the order be picked up by the person who made the purchase.
Of course, in-store pick-up is a great way to receive your order whenever it is convenient for you. To find the store nearest you, click here .
When your order will ship
*Orders containing Previously Owned Treasures and/or Giftware are not eligible for in-store pick-up. These orders may only be shipped either to your home address or to an alternate address.
**After 30 days, your order will be sent back to kay.com, and the original method of payment will be credited.
Only one email recipient may be specified.
The information entered on this form will not be used to send unsolicited email and will not be shared with a third party.
Your email has been sent.